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Canada returns only. For U.S. returns, please click here.
We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.
- Merchandise can only be returned if purchased online directly from www.roxy.ca
- Merchandise must be returned within 30 days of date purchased.
- Merchandise must be in original condition.
- Items listed as FINAL SALE cannot be returned for a refund.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- Customers are responsible for any return costs.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- You will be notified via email throughout your package journey and once your refund has been approved.
- Returns will be processed within 10-14 business days of arrival at our warehouse.
- Once approved, allow 2-4 business days for funds to appear in your account.
- Please select a carrier of your choice and send any unwanted items to the following address:
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2
Specialists are available:
Monday-Friday from 6AM - 6PM PST
Excluding Saturday, Sunday and US Holidays.
Get immediate answers to our most frequently asked questions.